711ph Privacy Policy

1. Who We Are (Data Controller)

711ph is the data controller responsible for the personal data of players who use the 711ph platform. 711ph operates the online casino and sports betting platform available at 711ph.bio and is licensed by the Philippine Amusement and Gaming Corporation (PAGCOR) to provide online gaming services within the Philippines.

For all data protection enquiries, players may contact the 711ph Data Protection Officer (DPO) via the contact details set out in Section 13 of this policy.

2. Personal Data We Collect

711ph collects the following categories of personal data:

711ph does not collect sensitive personal data beyond what is necessary for KYC identity verification required by PAGCOR anti-money laundering regulations.

3. How We Collect Your Data

711ph collects personal data through the following methods:

• Direct Provision: Data you submit when registering a 711ph account, completing KYC verification, making a deposit or withdrawal, or contacting customer support;
• Automated Collection: Technical data automatically recorded when you access the 711ph platform, including IP address, device information, and session cookies;
• Third-Party Sources: Identity verification data from KYC/AML service providers used to verify government-issued identification documents;
• Payment Processors: Transaction confirmation data received from GCash, PayMaya, and Philippine banking partners necessary to process deposits and withdrawals.

4. How We Use Your Personal Data

711ph uses collected personal data for the following purposes:

• To create and manage your 711ph player account;
• To verify your identity and age (21+ requirement) as required by PAGCOR regulations;
• To process deposits and withdrawals via GCash, PayMaya, BDO, BPI, and Metrobank;
• To detect, prevent, and investigate fraud, money laundering, and prohibited conduct;
• To provide customer support and respond to your enquiries;
• To administer bonuses, promotions, and loyalty program benefits;
• To send you important account notifications (not marketing) via email or SMS;
• To comply with legal obligations under PAGCOR licensing conditions and the Philippine Anti-Money Laundering Act;
• To improve the 711ph platform through aggregated, anonymised usage analytics.

5. Legal Basis for Processing

711ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing required to fulfil the 711ph player account agreement, including account management, game provision, and payment processing;
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, anti-money laundering obligations, and other applicable Philippine law;
• Legitimate Interests: Processing for fraud detection, platform security, and prevention of prohibited conduct — where these interests are not overridden by your privacy rights;
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit consent.

6. Data Sharing & Third Parties

711ph does not sell your personal data to any third party. We share personal data only in the following circumstances:

• Payment Processors: GCash, PayMaya, BDO, BPI, and Metrobank receive transaction data necessary to process your deposits and withdrawals;
• Identity Verification Providers: KYC/AML compliance partners receive identity data necessary to verify your government-issued ID documents in accordance with PAGCOR requirements;
• Game Software Providers: Certified game studios supplying games to the 711ph lobby receive minimum necessary data to deliver and audit game sessions;
• Regulatory Authorities: PAGCOR and other Philippine government authorities, where 711ph is legally required to disclose data;
• Law Enforcement: Philippine law enforcement agencies where required by a valid court order or statutory obligation.

All third-party service providers engaged by 711ph are contractually required to maintain appropriate data security standards and to process personal data only for the specific purposes for which it was shared.

7. Cookies & Tracking Technologies

711ph uses cookies and similar tracking technologies on the 711ph platform for the following purposes:

• Essential Cookies: Required for the platform to function, including maintaining your login session and remembering your preferences;
• Analytics Cookies: Used to understand how players navigate the 711ph platform in aggregate, helping us improve the user experience — data collected is anonymised;
• Security Cookies: Used to detect fraudulent activity and protect against unauthorised account access.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use the 711ph platform. 711ph does not use cookies for cross-site advertising tracking.

8. Data Retention

711ph retains personal data for the following periods:

• Active Account Data: Retained for the duration of your active 711ph account and for a period of five (5) years after account closure, as required by PAGCOR anti-money laundering regulations;
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction in compliance with Philippine AML law;
• KYC Documents: Identity verification documents are retained for five (5) years after account closure;
• Support Communications: Live chat transcripts and support emails are retained for two (2) years;
• Technical Logs: Server and access logs are retained for twelve (12) months and then securely deleted.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with 711ph's data retention procedures.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 711ph:

• Right to Access: You may request a copy of the personal data 711ph holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to 711ph's legal retention obligations;
• Right to Data Portability: You may request your data in a structured, machine-readable format;
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact the 711ph Data Protection Officer via the details in Section 13. 711ph will respond to all verified data rights requests within 30 days. Where a request cannot be fulfilled due to legal obligations, 711ph will explain the reason in writing.

10. Data Security

711ph implements the following security measures to protect your personal data:

• Industry-standard SSL/TLS encryption for all data transmitted between your browser and the 711ph platform;
• Encryption of sensitive data fields — including passwords and financial data — at rest in our databases;
• Strict access controls ensuring that only authorised 711ph personnel can access personal data, on a need-to-know basis;
• Regular security assessments and penetration testing of the 711ph platform infrastructure;
• Mandatory security training for all 711ph staff who handle personal data.

11. Minors & Age Restriction

The 711ph platform is strictly restricted to individuals aged 21 years and above, in accordance with Philippine gambling law. 711ph does not knowingly collect or process personal data from individuals below the age of 21. If we become aware that personal data has been collected from an individual below the minimum age, that account will be immediately suspended and all collected data will be deleted without retention.

If you believe a minor has registered a 711ph account, please contact us immediately via the details in Section 13.

12. Changes to This Privacy Policy

711ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Where changes are material, 711ph will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. The "Last updated" date at the top of this policy reflects the most recent revision. Continued use of the 711ph platform following notification of changes constitutes your acceptance of the updated policy.

13. Contact & Data Protection Officer

For all data protection enquiries, requests to exercise your data rights, or concerns about this Privacy Policy, please contact the 711ph Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 within your 711ph account dashboard

If you are not satisfied with 711ph's response to your data protection concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC).